Shipping Information
We ship orders from Monday through Thursday, with most shipments arriving within 1-3 days after they are processed. An email confirmation will be sent to you with tracking details to monitor your delivery. We only guarantee delivery to the shipping address you enter at the time of check out - please ensure your address is correct as redirecting packages while in transit often results in delays and thawed product.
Transit Times Explained: Due to the perishable nature of our frozen products, we allow a package to be in transit for a maximum of 3 consecutive business days. Your order will be shipped from either Kansas City, Missouri, or Reno, NV depending on availability of our product at either of our fulfillment facilities. For customers located outside the continental United States, orders will be shipped via FedEx 2-day.
Shipping Provider: We utilize FedEx to provide the best pricing for our customers.
Shipping Times: We typically ships bundles, subscriptions, and à la carte orders within 3-5 business days of the order date unless it is a pre-order item. Bulk beef shipments may take 4-5 months and are typically delivered within 3 days of shipment after the second half invoice is paid to complete the order.
Shipping Rates:
- $0 to $74.99: Customer pays for cooler ($25) and shipping (typically around $40).
- $75 to $188.99: Customer receives a cooler at no cost and pays for shipping.
- $189.00 and above: Customer receives both cooler and shipping at no charge.
- Free shipping is available only in the contiguous United States.
Out of Stock Items: The natural living conditions of our animals and weather variations impact our harvests, affecting item availability. If an item is out of stock, please click ‘Notify Me When Available.’ You’ll receive an email alert when we restock that item. We are diligently monitoring inventory levels, and most out-of-stock items are typically replenished within a few days, so check back often!
Shipping to P.O. Boxes: Shipping to P.O. Boxes is not available. Please verify your shipping address carefully. You can add any special instructions in the comments section during checkout. Once your order has shipped, we cannot control its handling during transit with FedEx, so it’s crucial to ensure your shipping address and delivery details are accurate. IF a PO box is entered at checkout this will likely delay your order.
Perishable Products and Freshness: All orders are shipped in insulated coolers packed with dry ice to maintain freshness and safety. Our products are sent frozen to ensure they arrive at a safe temperature. In warm weather, some items may not arrive completely frozen, although still safe to freeze and consume. We pack all orders with extra dry ice in the event of transit delays. We recommend transferring your order to the refrigerator or freezer immediately upon receipt, or at least on the day of delivery. If any part of your order feels warm to the touch, we advise taking photos discarding that portion and contacting us at howdy@perennialpasturesranch.com. We take food safety and shipping very seriously and strive to ensure your order arrives safely and frozen solid.
Many of our local customers have expressed interest in returning their shipping coolers to our farmers markets. Unfortunately, food safety regulations prohibit us from reusing shipping coolers. Our paper cooler liners are fully curbside recyclable and so are the boxes they ship in.
Disposing of Dry Ice: To safely dispose of dry ice, place it in a well-ventilated area at room temperature, where it will sublimate away (kitchen sinks work well). Never throw dry ice in a trash can or chemical waste container.
Returns
Due to the perishable and consumable nature of our products we are unfortunately not able to accept returns. If you are a local to San Diego and have purchased something that you believe to be inedible or not safe to consume please reach out to us at howdy@perennialpasturesranch.com or bring it back to the market that you purchased it at and we will issue a refund.
If you are an online customer and have a problem with the product you received by mail please take photos of the product, and reach out to howdy@perennialpasturesranch.com with your order number. We will do what we can to make it right and ensure you receive what you purchased. We are unfortunately not able to accept returns of product that is shipped – please discard of donate it.
Cancellations
Once an order is placed it immediately moves to our shipping team for fulfillment, cancellation is not guaranteed once an order is placed. If you require cancellation please reach out to howdy@perennialpasturesranch.com with your order number and we will do our best to modify or cancel your order prior to shipment.
